F.A.Q.

Here you can find a comprehensive list of specific questions raised by our customers.  We do our best to update this list often, so you have the most up-to-date information. We are hoping that the answers will also be useful when considering our services.


General

What is the International Driver's Document translation?

The International Driver's Document (The “IDD,” also referred to as International Driver’s License (The “IDL”)) is an unofficial translation of your valid, native driver’s license. The International Driver’s Document translation provided by idlun-usa.com comes as a package that includes a multi-page Translation Booklet (about the size of a passport) and single double-sided plastic ID card (about the size of a credit card) that includes your demographic information as stated on your native driver’s license. The samples of the International Driver's Document can be found here.

Do I need to take a test to obtain the International Driver’s Document?

No test is required to obtain your International Driver’s Document translation.

Does International Driver’s Document replace my national driver’s license?

The International Driver’s Document translation is used in conjunction with, but does not replace your valid national driver’s license. International Driver’s Document serves as a translation of your valid native driver’s license and does not substitute any government issued driver’s license or photo ID.

What are the benefits of having the International Driver’s Document translation?

The major advantage of having the International Driver’s Document translation while travelling is to help you overcome language barriers. It may also help you rent a car in a foreign country and even obtain car insurance in some regions. This document is ideal for travelers visiting multilingual destinations.

Can I rent and drive a car using International Driver’s Document that you provide?

You can rent a car in most countries, however, always check with the country you are traveling to prior to your departure as rules and regulations vary from country to country. To operate a vehicle in a foreign country, you need to have both your native driver’s license that is currently valid and is not suspended and/or revoked and the International Driver’s Document translation.

Can non-government ID card that you issue be used to verify my identity?

Non-government ID card cannot be used to verify your identity. This ID card serves to validate your place of residence such as country or state where you live.

Can I use International Driver’s License to drive in the USA?

Some states accept International Driver’s License translation accompanied with valid native driver’s license. You need to contact your local DMV office to check your state’s specific rules and regulations, as they are different from state-to-state and are subject to change. Some states may also require you to have a valid tourist visa.

I placed an order when will I receive my document?

It takes on average 24 hours to process your document, plus shipping and handling time.

I did not receive my document is there an issue?

If your document is in any other status, but ‘Shipped’ most likely it’s missing the following: your current photo, your signature, or a copy of your original driver’s license. You can e-mail missing documents to info@idlun-usa.com and we process your document as soon as we receive your missing documents.

Why do you need a copy of my native driver’s license?

We use your native driver’s license to verify your identity to prevent fraud. And translation we provide is based on your native driver’s license.

How long does it take to ship my document?

We offer different types of shipping. USPS Priority for shipping within the United States take on average 3-5 business days. USPS Express for shipping within the United States take on average 1-2 business days. DHL for all international deliveries outside the US take anywhere from 3-10 business days depending on the country and region.

I applied for my International Driver’s License translation, but did not receive my document.

You can check the status of your application by retrieving the tracking number in your application comments and putting it into https://www.usps.com/ to check the status of all packages within the US and http://www.dhl-usa.com/en/express/tracking.html?nav= for all packages outside the US.

Is this document a valid form of identification or replaces my state-issued driver's license?

The International Driver's Document translation is a non-government document and it does not substitute your state-issued driver's license or photo ID. The International Driver's Document translation is a supplementary document to your valid national driver's license.

Can I drive using International Driver's Document translation in my state/country?

You can drive using International Driver's Document translation and your original driver’s license in any country or state where you are a tourist.

Is International Driver's Document translation same as International Driving Permit?

The International Driver's Document is not the same as International Driving Permit. International Driving Permit (IDP) is issued by AAA or other domestic or international automobile association authorized to issue the IDP. IDLUN International is not affiliated with AAA or any other domestic or international automobile association.

My driver's license will expire soon, can I still apply for the International Driver's Document?

In order to apply for the International Driver’s Document translation you must present a national driver’s license valid for 30 days or more from the issue date of the IDD.

Can I purchase a car insurance with the International Driver's Document?

As requirements vary from region to region you are advised to inquire directly with your local insurances companies.

I’m trying to log in into the idlun-usa.com website, but receive the following error: "This e-mail already exists. Please log in". How to fix this error?

Please click on password recovery to reset your password. You will receive an e-mail on how to reset your password. Please make sure to check your SPAM/JUNK MAIL folder to ensure the receipt of the password reset e-mail. Your e-mail will always be the original e-mail you registered with. Your password can be changed if you forgot it. You can log in into your application using your original e-mail and reset password. Once you are logged in you can edit your application.

Where can I find my user name and password?

If you never used our website before, please fill out an application by clicking ‘CHECK STATUS’, then 'Forgot your password?', put your email address in the field and click 'Submit'. The system will let you create your individual username and password. If you have already used your email address to register on our website, please click 'Check Status' tab in the top right corner, then click 'Forgot Password?’, enter your e-mail address and click 'Submit.' You will receive an e-mail with instructions on how to reset your password. Please make sure to check your SPAM/JUNK MAIL folder to ensure the receipt of the password reset e-mail. Follow instructions you receive in the e-mail to rest your password.